Letting customers make choices instead of judgments can bring customers the best experience

How long does it take for an order from inquiry to transaction? The answer to this question may never be unified. Among our known customers, the fastest few seconds and the slowest may take days, weeks or even a whole year.

The complexity of customers determines that sales should have lasting patience and firm faith, especially for cross-border trade customers. To a certain extent, salespeople should be prepared to fight a protracted war.

We once had a customer who needed to buy a batch of oil hose. His requirement is very clear that the quality of the product must be excellent and have all the test reports required for export. According to the size provided by customers, we provide rubber hoses with domestic raw materials and imported raw materials respectively. The prices of products made of different materials are also different. The customer found it difficult to tell the actual difference between the two kinds of rubber hoses from the price alone, so we proposed to mail the samples of the two kinds of rubber hoses to the customer.

Later, the customer saw the sample and directly decided to purchase imported materials. Later, the customer told us that there was no concept when we first heard the two quotations, because what we heard was only a textual introduction without specific perception. Therefore, seeing is believing. We should actually look at it.

The customer's words have given us a lot of inspiration. When receiving customers, we are distressed that we can't retain customers, and our explanations can't be received by customers. However, if we look at this problem from the customer's perspective, we may easily find a solution to the problem, that is, how to dispel the customer's doubts, let the customer make a choice under the complete initiative and give the choice to the customer.